L.L. Bean has long been known for its lifetime return policy, which it ended just this past February. But don’t despair. The company is still offering an amazing policy that most people are pretty happy about! The store now offers a still-generous one-year window for returns.
L.L. Bean ended its legendary lifetime return policy to clamp down on customers who were taking advantage and using it to replace heavily worn products.
“Increasingly, a small, but growing number of customers have been interpreting our guarantee well beyond its original intent. Some view it as a lifetime product replacement program, expecting refunds for even heavily worn products used over many years,” the company wrote announcing the policy changes to customers.
I spent so many years (over 39!) in the retail environment that I can personally verify that some people out there do abuse return policies to the point that it has to be “built” into the retail price these days to cover for what stores must throw away that was returned for bogus reasons. Continue reading